FAQ

Frequently Asked Questions

✨ Orders

When will my order be dispatched?
Orders are usually dispatched within 1 working day. You’ll receive an email confirmation once your order has been shipped.

How long does delivery take?
We offer fast UK delivery. Most orders arrive within 1–3 working days after dispatch.

Can I track my order?
Yes! Once your order has been dispatched, you’ll receive tracking details via email.

Can I cancel or change my order?
Please contact us as soon as possible. If your order hasn’t been dispatched, we’ll do our best to amend or cancel it.

🌞 General Tanning

How can I get the best tanning results?

  • Exfoliate before tanning.
  • Keep your skin moisturised.
  • Stay hydrated.
  • Follow sensible tanning practices.
  • Be consistent with your routine.

How long will my tan last?
This varies from person to person depending on skin type and skincare routine.

 

📦 Delivery & Returns

Do you offer UK delivery?
Yes, we deliver throughout the UK.

Can I return my order?
Due to hygiene reasons, we cannot accept returns on opened products. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

My parcel hasn’t arrived. What should I do?
Please check your tracking information first. If you’re still having issues, contact us and we’ll be happy to help.

 

💳 Payments

What payment methods do you accept?
We accept all major debit and credit cards along with the payment methods available at checkout.

Is my payment secure?
Yes. All payments are processed securely through Shopify’s encrypted payment system.

 

📞 Contact Us

How can I contact Velura Tans?
You can use our Contact page or email us directly. We aim to respond to all enquiries as quickly as possible.

Do you have a WhatsApp community?
Yes! Join our WhatsApp community for exclusive discounts, early product launches, giveaways and special offers.

 

⭐ Reviews

Where can I see customer reviews?
Visit our Glow Gallery to see real customer results and reviews.

 

❓Still need help?

If your question hasn’t been answered above, please get in touch using our Contact page. Our team will be happy to help.